About Your Local BMW Retailer | Hedin Automotive Woolwich

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

231 ratings and 122 comments received in the last 90 days.

03 August 2025

Robert was professional, open and respectful throughout the whole sale process, just wonderfully customer service

02 August 2025

Love the car. The team were really friendly, professional and guided me through my buying journey with expertise.

28 July 2025

Lewis walked through everything with me and made sure I was completely satisfied before finalising handover

26 July 2025

Amazing customer service

07 July 2025

Billy Eastwood took the time to understand our needs and provide options accordingly. We felt we were able to make a informed decision on our purchase without any pressure.

05 July 2025

Everything was very smooth, well Explained and I received my new car sooner than expected

04 July 2025

I've had a positive experience.

01 July 2025

*Relaxed Experience *Car was delivered within 14 days *Helped us find the right family car which matches our lifestyle

01 July 2025

Consistency

20 June 2025

Lewis is excellent have used him before great customer service always makes himself available

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16 June 2025

The reason for my answer is that we were able to get the car quickly without any issues. The dealership made the transaction as smooth as possible for us without any difficulties. They were also very patient with us.

10 June 2025

Lewis went above and beyond to ensure everything ran smoothly.

10 June 2025

Service from start to finish was excellent

07 June 2025

Can't fault service or the process, very smooth begining to end

28 August 2025

Service was impeccable

27 August 2025

On this occasion work I can only complement the work carried out.

27 August 2025

Staff are friendly.

26 August 2025

Upfront cost of an investigation into unknown faults seems high however the actual service by your technician was excellent

24 August 2025

Proactive service from your service advisers

24 August 2025

Efficient service

23 August 2025

They were very nice helpful people

20 August 2025

They also washed and cleaned my car which was much appreciated

19 August 2025

The service work was timely done and I was kept informed throughout the process with call backs etc. In particular, the BMW colleague there Mr Derek went above and beyond with his personal and polite assistance. He is a credit to this branch.

19 August 2025

Car service was okay, but everything else took way too long - waiting times are not acceptable

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18 August 2025

I don't know yet because I don't have the car back

17 August 2025

See above

17 August 2025

Cleaned my car after the visit really grateful.

17 August 2025

The fault was rectified and I also received a short video of a general inspection of my car, including checks regarding tyres, brakes, suspension etc. I found this useful.

16 August 2025

Because they are willing to help do the best they can

15 August 2025

As my above answer. Good advice through Bumper system.

15 August 2025

Regardless of if there was in fact an issue with the phone a mobile could have been used or maybe the working reception phone less than 3 meters from their desk. A customer shouldn't chase and the phone issue was surely know about during the day

14 August 2025

As above says it all, Very dissatisfied with the service I have been a loyal customer of BMW for the last 34 years.

12 August 2025

No fuss

11 August 2025

Understanding my problems

10 August 2025

Because I was very happy with the outcome of my visit

09 August 2025

Really good customer service.

07 August 2025

Timed appointment means I know how long it should take. Video report also helpful.

06 August 2025

Hedin automotive Woolwich thank you for treating me as if I was a regular customer.

06 August 2025

Good service but again price was very high for works carried out.

05 August 2025

Dropping and picking up my car was excellent

04 August 2025

As above and further the Team dealt with the warranty and the works which we very much appreciated.

04 August 2025

Very satisfied

03 August 2025

Very easy to deal with and great overall experience.

02 August 2025

Overall, I was delighted with my service experience at Hedin Automotive Woolwich. The staff member, Mr. Ray, was helpful and professional, the process was efficient, and the service met my expectations in terms of quality.

02 August 2025

The staff I deal with are always polite, helpful, listen to my concerns and have a genuine interest in me as a customer.

02 August 2025

Best service in comparison to previous other companies.

28 July 2025

Imran and Sam were very attentive and very welcoming, welling to help me fix my car. They even called to let me know how far the repairs was going and even called to let me know my car was ready. Brilliant service

27 July 2025

Good service provided all round.

27 July 2025

Samual was very helpful and tried to reduce the price and get the work done as soon as possible. He was very honest and didn't shy away from setting real expectations

26 July 2025

Dealt with my issue

26 July 2025

The same day quite big job and no greed . Fare threat. Extras.

26 July 2025

I needed to know a question regarding my car and I was given very helpful information

25 July 2025

On this occasion I contacted the sales advisor after being advised the car was ready by email. When my email wasn't responded to, I phoned and left a message. I didn't receive any contact from the sales advisor.

24 July 2025

Everyone was very helpful

24 July 2025

Excellent service

24 July 2025

Despite calling the branch on Friday (18/07/25) when it happened I still haven't been called back. Nor have I had a follow up call regarding the replacement seat belt that was supposed to be ordered last week.

23 July 2025

MOT while I waited and car cleaned

23 July 2025

I am very happy with the service I received. Everything was explained very well. The staff member was dealing with me was very professional, polite and very knowledgeable.

22 July 2025

Would be completely satisfied but last vehicle health check audio and description was not clearly communicated.

20 July 2025

as above

19 July 2025

Same day resolution and car washed and valeted.

19 July 2025

See above

16 July 2025

The works carried out was fine but considering it had taken 2 months to just make an appointment is disgusting.

16 July 2025

Process so easy

16 July 2025

The staff were very helpful.

16 July 2025

So satisfied that when I collected my car after work, the work was done on it, I didn't even need to adjust anything: the interior mirror, the driving seat, or even the door mirrors. It's as if they arranged the door mirrors, the interior mirror,

15 July 2025

My vehicle was left with oil and grease on the body ,dirty steering wheel when i got home had to take my car to cat wash . The technician who worked on my vehicle didn't care less to clean his mess , front bumper had black fingerprint prints showing

15 July 2025

Sam was super helpful and kept me in the loop with what was needed every step of the way

14 July 2025

All vehicles been checked and required information given and repairs been done in very short time too

13 July 2025

See above

12 July 2025

Taj was very helpful and professional. He took me through the whole process and explained everything as we went.

12 July 2025

Car booked in 1 week & being able to wait while service carried out & made to feel welcome.

10 July 2025

Very satisfied

10 July 2025

The service representative who dealt with me was really cool. Funny and down to earth, made me feel welcome and talking to him was like a friend I've known for years. Big up Khalid!

10 July 2025

All went well as usual no problems

10 July 2025

09 July 2025

helpful staff

08 July 2025

Very polite and prompt got the appointment straight away

08 July 2025

My car was serviced and the engine mount was replaced within one day which is great as I needed the vehicle for work

08 July 2025

Efficient

07 July 2025

All done as needed. And kept up to date along the way

07 July 2025

Would have been 5 stars (and 9 or 10) but I dropped the car off at 8am and no one got in touch with me at all - I turned up at 4.30 to be told they were just starting - I had been told it would be ready at lunchtime probably.

06 July 2025

Very will attended by staff. Both the guys at the desk and the technician at the garage took the time to explain everything and consider my questions. I can stay there working comfortably and my dog is also very welcome!

06 July 2025

Fast and efficient

06 July 2025

Staff at this dealership were welcoming and accommodating, happy to spend time with my other enquiries. From the lady and gentleman at reception to the service and sales staff all display a human touch that comes with experience. Impressive service

06 July 2025

Professionalism at its peak! Thank you for a good job welldone

06 July 2025

Again lack of communication Not clear on what was wrong New scratches and dents in my car Dent on passenger front door And scratches on front bumper which Where not there and told they look old and painted but my cars never had paint work

04 July 2025

Just carrying on from my previous comment I am very satisfied with the service and work provided. My car feels excellent and regenerated you could say. The process was very quick, easy & helpful so I would definitely say I was pleased.

04 July 2025

See above

04 July 2025

Amazing service, my car was fully taken care of

02 July 2025

Peter and Joe were incredible, they address my concern with the vehicle immediately. They treated me with professionalism and gave a top notch 5 star service. After failed attempts at buy a X5 this was a breath of fresh air. I couldn't be happier.

02 July 2025

am sasified

02 July 2025

They what they said

01 July 2025

all done quickly and efficiently

01 July 2025

Helpful and polite staff Very attentive .

01 July 2025

Could have been a little quicker completing the repair however, job was done well.

29 June 2025

The spot that needed painting is still visible. Also, they tried their best to get the car to a perfect situation, but since they said their contract did not covered job needed, " they have to paint the whole door, another said the whole side".

25 June 2025

Excellent services

25 June 2025

Tanvir is a very competent BMW technician; polite, well-mannered, and genuinely cares about his customers.

25 June 2025

The staff are always helpful, the technicians look to add value where possible by things like topping up add blue and other fluids. The car is always ready in a timely fashion. The video review is a great touch

24 June 2025

Samuel took good care of me on arival and when the service was compleated

23 June 2025

I gave this review because of the service I received.

21 June 2025

Once again hats off to Samuel Manford quick correspondence on email rapid call backs via phone and extreme patience with me

21 June 2025

Overall service excellent, repair done on time and they valet your car aswell free of charge

19 June 2025

The MOT process was quite straightforward but was frustrated with the fact that a courtesy car wasn't available despite requesting one in advance. Was a mix up between showrooms I believe but wouldn't expect this, especially as they are both S James

16 June 2025

The team was professional, knowledgeable, and truly committed to excellent customer service. A special shout-out to Paul Dawes. His expertise and friendly approach made the whole process enjoyable.

16 June 2025

Completely satisfied, work was done on time. Service adviser kept me informed on the progress throughout the day.

15 June 2025

Khaled & niran top mans always their for me when ever i visit the bmw in Woolwich keep the good work going lads always get look after me.

15 June 2025

Smooth process from beginning to end, good customer service.

14 June 2025

I will return as they are very kind and welcoming.

14 June 2025

No issues, decent communication.

13 June 2025

Nice service

10 June 2025

All staff were professional and accommodating, it was a pleasure dealing with Stephen James Woolwich.

10 June 2025

Everything undertaken as requested

10 June 2025

Person i dealt with for the service was excellent.

10 June 2025

Because it's a second home for my car

09 June 2025

Really helpful staff

08 June 2025

Very satisfied thankyou

08 June 2025

Their service meets my expectations at all times

07 June 2025

Derrick seen to it that I left happy

07 June 2025

Very friendly customer service

07 June 2025

Good service

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