OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
243 ratings and 119 comments received in the last 90 days.
05 July 2025
Everything was very smooth, well Explained and I received my new car sooner than expected
04 July 2025
I've had a positive experience.
01 July 2025
Consistency
01 July 2025
*Relaxed Experience *Car was delivered within 14 days *Helped us find the right family car which matches our lifestyle
20 June 2025
Lewis is excellent have used him before great customer service always makes himself available
16 June 2025
The reason for my answer is that we were able to get the car quickly without any issues. The dealership made the transaction as smooth as possible for us without any difficulties. They were also very patient with us.
10 June 2025
Service from start to finish was excellent
10 June 2025
Lewis went above and beyond to ensure everything ran smoothly.
07 June 2025
Can't fault service or the process, very smooth begining to end
16 July 2025
The staff were very helpful.
16 July 2025
The works carried out was fine but considering it had taken 2 months to just make an appointment is disgusting.
16 July 2025
Process so easy
16 July 2025
So satisfied that when I collected my car after work, the work was done on it, I didn't even need to adjust anything: the interior mirror, the driving seat, or even the door mirrors. It's as if they arranged the door mirrors, the interior mirror,
15 July 2025
Sam was super helpful and kept me in the loop with what was needed every step of the way
15 July 2025
My vehicle was left with oil and grease on the body ,dirty steering wheel when i got home had to take my car to cat wash . The technician who worked on my vehicle didn't care less to clean his mess , front bumper had black fingerprint prints showing
14 July 2025
All vehicles been checked and required information given and repairs been done in very short time too
13 July 2025
See above
12 July 2025
Taj was very helpful and professional. He took me through the whole process and explained everything as we went.
12 July 2025
Car booked in 1 week & being able to wait while service carried out & made to feel welcome.
07 July 2025
Billy Eastwood took the time to understand our needs and provide options accordingly. We felt we were able to make a informed decision on our purchase without any pressure.