About Your Local BMW Retailer | Hedin Automotive Woolwich

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

245 ratings and 163 comments received in the last 90 days.

04 March 2026

Great service

28 February 2026

Good communication

26 February 2026

I was extremely satisfied with my experience from purchase to delivery. Akieran was great from start to finish he went above and beyond and kept me updated with everything up until delivery.

26 February 2026

I had a great experience with the whole process of ordering and receiving my BMW car, Wesley was a great support and checked in every few days.

26 February 2026

Wes kept me up to date every step of the way. Extremely helpful

26 February 2026

Ichose 5 stars because the service exceeded my expectations in every way-professional, efficient, and truly attentive. I'm completely satisfied and would highly recommend it.

25 February 2026

Peter had made everything easy to understand and process. He had an answer to all our questions and was exceptional in making sure we were happy with what we wanted. Expert knowledge provided to us in a way we can understand

25 February 2026

Wesley was professional, responsive and clear throughout the entire process. He made everything straightforward, kept me updated and handled questions promptly. Collection and handover felt smooth and well organised. A genuinely excellent experience.

25 February 2026

Simply coz I was totally satisfied

17 February 2026

I was very satisfied with my experience with the Centre during the purchase and delivery of my new car. Wesley was very informative about my vehicle and made sure I understood everything I needed to know. He kept me updated throughout the process.

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15 February 2026

Best dealership I've been to - have purchased around 10 cars from Blackheath and can't fault them with any of my experiences. Dean and Lewis are a true credit to BMW. Will always recommend them to everyone.

11 February 2026

amazing service from lewis

11 February 2026

My experience was nothing short of amazing Lewis helped me out from the very beginning explaining everything and making sure the process was seamless.

03 February 2026

On time schedule. Very nice reveal with my choice of music

03 February 2026

Everything was easy and smooth. Wesley went above and beyond to making that happen and always kept me updated regarding the next steps

03 February 2026

Highly professional and took time to understand my needs rather than BMWs. The advice I was giving prior to purchase helped me select the right model of car for me and the whole purchase and delivery process was perfect

28 January 2026

Sales rep was exceptional. Better than park lane and chiswick.

17 January 2026

There were no issues whatsoever

16 January 2026

I was satisfied with the dealership. The staff were professional, helpful & handled everything in a clear and respectful manner.

15 January 2026

Fantastic

14 January 2026

My point of contact through this journey Lewis Mcfarland was the reason behind this. He was great in building repor with me, giving me regular updates his knowledge gave me alot of confidence in him. We was also we welcoming face to face.

24 December 2025

Staff had shown me around the car and explained some differences from

18 December 2025

Lewis was my point of contact he was exceptional kept me updated and in contact regularly untill the car came through

16 December 2025

They were able to deliver the order by the expected date

08 March 2026

The level of professionalism.

07 March 2026

Professional service and attention to detail and the way I was treated was exceptional 100% Recommend this dealer!

07 March 2026

The service personnel was very helpful and engaging ( ijah)

07 March 2026

Service done was excellent Sohail was very knowledgeable and professional in his manner. Khalid was updating regularly which allowed us to be informed. Both were excellent in their customer service.

06 March 2026

Courtesy car unavailable for many dates in advance, other than that a satisfactory service experience

05 March 2026

I was given an urgent appointment due to a family emergency.

04 March 2026

Very friendly and welcoming staff

03 March 2026

Fantastic customer service from start to finish.

03 March 2026

Another excellent visit to the Hedin BMW Woolwich Workshop. Very satisfied once again - the team were efficient, helpful and consistent as always. Many thanks to Paul Dawes, Niran and Edd for their continued professionalism and attention to detail.

03 March 2026

Prompt and efficient.

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03 March 2026

Imran the service staff was informative and courteous

01 March 2026

My car has been in for the same reason only 3 months ago

01 March 2026

The advisors were very friendly and ready to help at anytime, I was very pleased with the way they attends to me, very respectful and attentive. Credits to them.

01 March 2026

Good customer service

28 February 2026

Your team are friendly and extremely advisable and helpful

28 February 2026

Brilliant customer service Incomparable Top of of the range

27 February 2026

Fantastic staff, always professional and polite

25 February 2026

Very satisfied the service you receive, great customer service and kept informed

25 February 2026

Work was finished on time. I was kept informed of work to be carried out.

25 February 2026

From the minute I arrived the service was excellent, the staff were very helpful and professional and the service went very smoothly.

25 February 2026

Always good, thank you

24 February 2026

My issue with Hedin relate to buying a Used Approved i3, not a service issue (in the sense of maintenance). The car was sold to me with defects and it took a lot of my time to get Hedin to acknowledge that fact and put the matter right.

24 February 2026

from customer service to the mechanical labore it has been a first class service, well done BMW team

23 February 2026

Excellent

22 February 2026

Myself and my partner listed all the things wrong with the car to Niran, Niran listened well and took notes of everything, this made us feel very reassured that all problems will be investigated, just disappointed no loan car was booked on their end.

20 February 2026

Very good treatment and communication, particularly by the trainee who managed my service!

19 February 2026

Really lovely BMW technician who did the service. So helpful and polite.

19 February 2026

I had a great experience with Sam. He was very friendly and gave great customer service.

19 February 2026

Excellent service

17 February 2026

MOT service was performed perfectly from the handling of the booking, through the check and to the pickup process. I liked the online expertise and video by the technician. Car wash at the end was a really nice touch.

17 February 2026

Very welcoming and helpful

16 February 2026

Staff were fine but I'm fed up with being told my car has something that might be an issue (which never is) just because they're trying to get me to spend more money to hit their monthly targets.

16 February 2026

Very speedy and informed. I was kept in the loop and got my car back same day. The sales representative, Imran or ifran I think was really polite and friendly

16 February 2026

I've been 3 times now and each time told you didn't get time to wash it, you will do it next time, never happens. I also feel last couple of times the waiting time has been excessive

16 February 2026

Service and communication was better than any other I have been to

16 February 2026

Quick service friendly staff and even washed the car ????

15 February 2026

Excellent customer service.

15 February 2026

Did a thorough investigation and identified the issue. Gave me the best price for fixing the problems and as much discount as allowed as it was a very pricy repair work.

14 February 2026

Very swift, staff were helpful

12 February 2026

Service was promptly completed

12 February 2026

Everything was done with no stress. Staff did everything they could to help

12 February 2026

Ijah banton looked after me. Great customer service. Kept me well informed and I appreciate his courteous approach to his role. Also thanks to Sammy and Wesley.

10 February 2026

VERY GOOD SERVICE

10 February 2026

Good communication

10 February 2026

I had an excellent experience with BMW, and I want to specifically commend Sam for the outstanding service. From start to finish, Sam was professional, knowledgeable, and genuinely helpful. Everything was explained clearly, the process was s

09 February 2026

Everyone helpful and I was seen very quickly by the service staff.

08 February 2026

Great service by the service manager We serviced both cars

08 February 2026

They done a very good job

07 February 2026

It was quick and before the time they said

05 February 2026

It would be 5 stars if they were sure they fixed the problem. We won't know till it happens again.

03 February 2026

Diagnosis was accurate and fixed

02 February 2026

We were pleased you agreed to make a contribution to the cost

02 February 2026

My service advisor at the time, Imran, was very helpful and was quick to call me back to answer any questions and concerns I had during the duration that my car was at the service centre.

02 February 2026

Friendly staff. Clear communication.

02 February 2026

Excellent response and very efficient. Friendly staff and great to deal with.

01 February 2026

Brilliant

31 January 2026

The gentleman overseeing my vehicle was extremely personable, helpful/thorough, explaining what had been done in terms I could understand & offering guidance for future services. I informed him of financial strains and he aided with bumper, great lad

31 January 2026

I was treated respectfully and I'm fully satisfied with the whole of the work that's been done.

31 January 2026

My car was scratched during the service and no one is giving me a call back to discuss the compensation. I have tried to reach out to them 6 times.

31 January 2026

Guys at the dealership were polite and respectful.

30 January 2026

Very good service .

29 January 2026

Prompt, helpful and polite

29 January 2026

Last time I got a video checkup as part of the service. Not this time. And when the car was washed it seems a jet washer was used around the headlamps and now one is full of water. Not great!!

29 January 2026

Brilliant , reception and customer service .

28 January 2026

Good service, polite staff

28 January 2026

Friendly and courteous services experienced

28 January 2026

My car was cleaned but not the boots.

27 January 2026

Excellent service from start to finish. Every member of staff was professional, polite, and caring.

27 January 2026

Tyler was friendly and helpful

26 January 2026

Niran was great with me having to reschedule and spot on with customer service and explaining what was needed for my car.

26 January 2026

Good booking in and communication. Flexibility with collection time also

26 January 2026

Good communication, well organised process and willingness to go the extra mile.

26 January 2026

I had a little bit of difficulty understanding what was said on the video link, maybe the microphone was not in the best position and then the voicemail that was left used some technical terms.

26 January 2026

Very good service all the team including Michael done a good job

26 January 2026

Very good service

25 January 2026

Outstanding service as always from Woolwich BMW.

25 January 2026

The excellent job done

24 January 2026

Amazing service from the team at Woolwich

24 January 2026

Very helpful and amazing customer service. Kept informed all the way and a great salesman.

24 January 2026

Because Im completely satisfied

23 January 2026

Swift response to my request

21 January 2026

They took good care of my car when they had it and kept me up to date with what was going on

21 January 2026

Level of professionalism.

20 January 2026

Very quick and helpful

20 January 2026

Timely service, clear communication

20 January 2026

The staff was friendly. The car health status video was also useful and informative.

20 January 2026

Compared to my previous experience which quite frankly I felt was horrible I had a much more pleasant visit this time around. The communication from Imran was spot on and very professional.

19 January 2026

JAmes and Niran were very professional and both looked after me very well..

19 January 2026

Efficient friendly service with good communication

19 January 2026

I was well looked after from booking my appointment over the phone to collecting my keys at the end, each staff I encountered was polite, friendly & made my experience bespoke

19 January 2026

Paul had clear communication and understanding of what I was looking for. All sorted with no fuss - thank you!

19 January 2026

Paul was super helpful and diligent

19 January 2026

No status update till I called to check at 4.30pm.

19 January 2026

Paul was super helpful and clear. Kept my updated and sped things up as much as he could. Great service!

18 January 2026

Excellent and attentive care as always by a number of staff i interacted with on the day.

17 January 2026

Diagnosis, repair and customer service

17 January 2026

It was good to go through BMW service also as fast lane and get your car back withing 90 minutes.

16 January 2026

I was very happy with the service very professional

16 January 2026

Prompt and pleasant staff

16 January 2026

The Customer Service Was Excellent

14 January 2026

I was very happy with the customer service that i received from Niran who was really helpful as always.

14 January 2026

Always polite and courteous

13 January 2026

Excellent customer service. Thank you to your team for explaining the process to me and for accommodating my working from your office.

12 January 2026

Competent and friendly service, although it took longer than I expected or was told on arrival. It took about 4 hours.

11 January 2026

The overall service experience was good, and the issue was correctly identified and resolved under warranty. The staff was polite and the work was completed satisfactorily.

11 January 2026

good efficient service

11 January 2026

Efficient and helpful service

09 January 2026

It was easy to book the service, drop the car, communication with the workshop during the service. Also, the car was washed very well.

08 January 2026

Good clear communication

08 January 2026

On time, no problems.

06 January 2026

Very dissatisfied. From the day I collected the vehicle, I reported a serious steering issue, yet my concerns were repeatedly dismissed rather than properly investigated. After months of back-and-forth emails with very little progress, a service insp

01 January 2026

Very helpful and communication on the time was excellent with regular updates from Ijah on when parts will arrive and the car will be ready.

01 January 2026

Very satisfied

01 January 2026

A very good experience.

31 December 2025

everything was done in timely manner. Had sent me video clip of car inspection. Apart from big work other small work have been done that include cleaning etc.

31 December 2025

Good customer service Niran has excellent knowledge on BMW cars

30 December 2025

Very efficient and good communications

28 December 2025

Good

27 December 2025

Great customer service very prompt

24 December 2025

very high standards

23 December 2025

I was always kept informed.

23 December 2025

What can I say there wasn't anything to moan about.

23 December 2025

The initial service was good. But my car seems to still have troubles from what was meant to be done during the service and it appears my dipstick is broken and it wasn't broken before I took it in for a service.

22 December 2025

Generally a good experience staff were helpful and the feedback was good.

22 December 2025

Well communicated, and a friendly agent

22 December 2025

I always arrive at 8 am for the service and MOT. This me to spend the mimimum amount of time waiting

22 December 2025

I was informed about every stage of service

22 December 2025

Expertise, courtesy, friendliness, general customer care was excellent. The person who took charge of my vehicle showed excellent customer care and obvious sincere commitment.

21 December 2025

I have been with them since the last 12 years. From stephe James to Heiden. This particular group of staffs are very professional. the gentleman that dealt with me was very patient with my questions. Can I have him handle my appointment each time?

20 December 2025

Took the car for a check up and service and the experience was great. They even supply a video of the underside to show the state of the car and any work required so You know exactly what needs to be done.

20 December 2025

The issue still remains

20 December 2025

Car was serviced to schedule in a quick and timely manner.

19 December 2025

Warmly welcomed, I felt immediately at ease & trusted the expertise of the team. Everything explained to me & not pressured into making any decision immediately. Treated as an equal. Given full info by them. My first visit to Hedin & WOULD recommend.

18 December 2025

All instructions was given on how the work was done

18 December 2025

personal, friendly, on the detail

17 December 2025

The customer service given.

16 December 2025

My car was looked into but the additional services lacked

15 December 2025

Nice dealership, welcoming and helpful in general.

15 December 2025

All i asked for was delivered.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Hedin Automotive Woolwich BMW

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8126

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8126

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8318 6868

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

020 8318 6868

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map