About Your Local BMW Retailer | Hedin Automotive Woolwich

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

201 ratings and 127 comments received in the last 90 days.

29 May 2026

Sales executive Lewis McFarland was patient, listened and knowledgeable. I felt he was there to meet my needs and did his best to make sure they were met. He took the time to help set up App and to explain the working of the car. He is a credit toBMW

29 May 2026

great communication and service on the day

19 May 2026

Akieran was very helpful in our decision making at a time when we needed to purchase a car relatively quickly . As we could wait for a completely bespoke vehicle to be built he found us a very near match available in half the time.!

17 May 2026

Great service from start to finish.

05 May 2026

Great communication and help finding us the car we wanted

05 May 2026

It was pretty smooth and we were able to get everything sorted.

02 May 2026

Kacper was great from start to finish, made the whole process simple and straight forward, communication was great, and made my decision very easy. Thanks so much Kacper & Lee.

22 April 2026

Quick and easy service

17 April 2026

Robert and Lee at the centre looked after me very well and made the experience of owning my first BMW car seamless!

11 April 2026

Im so happy with car but specifically big Thank you for Akieran He sells me second Bmw during 1 year Perfect person who cares about clients

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07 April 2026

Very professional. It went very smooth and extremely satisfied.

04 April 2026

Helpful, knowledgeable, very competent.

31 March 2026

The entire process has been extremely smooth. Akieran was more than helpful he really made an impact in the decision for me to purchase a new car. All my questions concerns were answered and he was always willing to give me more information.

29 March 2026

Very good customer service from Lewis

28 March 2026

No issues

25 March 2026

The whole process was well explained by Billy who answered all the questions I gave him.

25 March 2026

Lewis was great.

24 March 2026

The team that dealt with me were informative. Could not do more to assist. Understood all the products on sale.

24 March 2026

Great service. Extra effort for delayed car.

24 March 2026

Excellent service from start to finish, was kept informed at all steps of the process and handover was in-depth and answered all my questions

24 March 2026

Very satisfied. The process was simple and Akieran was incredibly knowledgeable with the products and available services. I was given a range of options alongside my original quote and was continually kept informed of progress and requirements.

17 March 2026

Lewis was amazing, informative, answered all my questions even allowed me to speak after purchasing with my concerns and still continuing to support

14 March 2026

Made feel very welcom

10 March 2026

I was satisfied with the way the issue was handled and resolved. I also appreciated being kept informed and updated throughout the process regarding my new car.

31 May 2026

The service at Wollwich is always excellent

30 May 2026

I have got front and rear dash cams that I am really happy with and a replacement grill which looks great again after some damage

28 May 2026

The operatives were helpful. Explained everything and everything went planned

28 May 2026

All completed in agreed time. Kept me updated

28 May 2026

Exceptional service from Tyler at Hedin Woolwich. Great communication and all the items I needed he had already thought of so seamless process.

28 May 2026

Great service, as usual, today from Tyler at Woolwich Hedin for a "while you wait" appointment for a brakes job. Entertaining video - thanks to tech Argos (?) and a lovely car clean (my car only ever gets cleaned by you; I'm so lazy). Thanks Tyler

28 May 2026

Good stuff and great service

28 May 2026

Good service and reliable

27 May 2026

Polite staff and the car was ready by the time i gave

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27 May 2026

Price for work was unreasonable. Failed to inform me about key replacement requirements until I was leaving and could not bring provided documents. Failed to was the car due to

27 May 2026

Quick, good communication, and good work

27 May 2026

Great service provided by Tyler. Couldn't have asked for a better experience.

25 May 2026

Tyler Elmaz was incredibly helpful. Knowledgeable and professional.

24 May 2026

Friendly, professional staff. Car was in for its first MOT and brake fluid change. It was ready ahead of time and had been given a clean inside and out, which was very kind and appreciated.

24 May 2026

Problem.has not been solved but paid

23 May 2026

Got my car booked in fixed and back to me within 24 hours

22 May 2026

Could easily request appointment time. Staff kept me updated during the process

21 May 2026

Staff were polite and professional

19 May 2026

Amazing work by the team, fixed the issue and the car feels transformed. Thank you!

19 May 2026

The staff in this branch are always pleasant and willing to help even if its not their designated customer.

19 May 2026

Bmw garage did a good job on my car

18 May 2026

good job, professional service. If only Woolwich area wasn't so chewed up with traffic! But I'll be back.

16 May 2026

I found all the staff very professional and polite and helpful. And I was kept updated on all work.

15 May 2026

Car had to go back for a scratch on the door which was there on a new car. However they took the car back and resprayed the side. Seems good now.

15 May 2026

Very professional and very helpful.

13 May 2026

Paul was great - welcoming, attentive and friendly. Very professional

13 May 2026

Tyler was brilliant- got the job done quickly and gave my car back looking brand new so so happy. Communication was clear and nothing seemed to much thank you so much for a brilliant service

12 May 2026

I was served by Ijah Banton. He was very helpful and friendly. The service I received was extremely excellent helped me out a lot.

11 May 2026

Very professional service delivered.

11 May 2026

The service is always impressive.

11 May 2026

I was kept well informed regarding my service status and when I would recieve my car back which was important

07 May 2026

I was checked in promptly, the staff explained the process, offered drinks as usual. The wait was within the timeframe.

06 May 2026

Excellent service

06 May 2026

Responsive and communicative

04 May 2026

The young man that deal with our service was exceptional.

04 May 2026

Honestly couldn't have been better.

27 April 2026

I gave this rating because the service was handled professionally and efficiently. The staff were friendly, communication was clear, and everything was completed on time without any issues.

27 April 2026

Service was all taken care of fine but was let down by the wash at the end. Windows were worse than when I dropped it and the car was covered in streaks and the boot wasn't vacuumed.

25 April 2026

It was as I expected

22 April 2026

Extremely satisfied with the service from start to finish. The team were professional, responsive and genuinely went above and beyond to make the experience smooth and stress free. Couldn't have asked for better support.

21 April 2026

I was informed I will pay £140 but when I went to collect car I was charged £340

21 April 2026

Alfie looked after my car during the visit and he was extremely good throughout. He identified and resolved all the issues and explained the condition of the car in detail without any hesitation.

20 April 2026

Very good service throughout

19 April 2026

The team at Woolwich Hedin go above and beyond. Extremely pleased with the service I am given there.

18 April 2026

Great service as always, friendly and professional

16 April 2026

Everything from start to end has always been great.

16 April 2026

Great experience from start to finish.The team was professional, helpful, and made everything easy. Really appreciate the service.

15 April 2026

Great service

14 April 2026

Completely satisfied with the fact that was completed given that I was provided with regular updates including a full explanation as to the issues and a comprehensive video breakdown thank you to Tyler and the team for their help.

14 April 2026

Very helpful staff & quick to understand faults and relay to technicians

13 April 2026

They are a great company who looks after there customers

13 April 2026

The gentleman that served me provided good customer service. My only feedback is potentially giving more heads up time for when the car will be available for pick up especially towards closing. Other than that good service

12 April 2026

Staff courteous, work carried out efficiently

11 April 2026

I was told step by step to every repairs..

09 April 2026

They were very informative and kept me in touch

09 April 2026

Tyler dealt with the issues I had and was very kind and helpful throughout the process

08 April 2026

Still excellent as usual. Particular excellent were Alfie and Paul who were very supportive and helpful. Also the excellent driver Glenn who collected the car.

05 April 2026

Friendly and efficient service. Easy booking process.

05 April 2026

Tyler Elmaz was amazing Thank you for the works performed

04 April 2026

The agent was friendly and helpful all the way

04 April 2026

Very easy to sort process

31 March 2026

Helpful service, on time

31 March 2026

Great service... Prompt & Professional... Well done BMW Woolwich

30 March 2026

Very good

30 March 2026

Alfie was very welcoming and attentive.

30 March 2026

Everything was excellent. The team provide the best service.

25 March 2026

Great Help and friendly.

25 March 2026

Professional. Fast. Great service

23 March 2026

Offered a place to sit and wait whilst I worked from my laptop. Offered a drink. Very professional and friendly

23 March 2026

As always a complete professional service from the team

23 March 2026

Alfie and Tyler were amazing!

21 March 2026

Very supportive and they give good advice

21 March 2026

Committed to doing it right

20 March 2026

Friendly, welcoming staff

18 March 2026

Car had SoS failure. Requested fix & comp. wash & vac. 8:30am dropped car told that I would get update 2pm to 3pm. 2:15pm - Work started. 3:30pm - Got update. 4:15pm - car ready -No wash & Vac - had to wait to be done. Fault came back within 24hrs

17 March 2026

Great customer service, polite explained everything

17 March 2026

Couldn't do enough for me

17 March 2026

Communication was good. I was advised that some of the service items I had booked weren't needed - this felt very honest and saved me some money.

17 March 2026

Tyler assisted me whilst I had my break fluid changed. During the vehicle check I was advised I need rare differential shafy seal to have changed and because I really appreciate a good professioanl service that I received by Tyler I came back!

17 March 2026

Very swift and polite service, especially at Reception. But I was just a little disappointed by how long it took to complete quite a small amount of work.

16 March 2026

Vehicle had a mot, car was cleaned too

16 March 2026

Nirans customer service

16 March 2026

Quick service while I waited. Booking was easy with good availability.

15 March 2026

Excellent service from start to finish. The team were professional, friendly and kept me well informed throughout the process. The inspection video was very helpful and everything was explained clearly.

15 March 2026

Professional and courteous

15 March 2026

Excellent service!

15 March 2026

Excellent service especially from my primary contact Alfie

13 March 2026

Complete the form for no reason, all question asked again at the beginning of the appointment. Asked to check things like guard x didn't happen, asked car to be washed completely forgot.

12 March 2026

Expensive for an oil change

12 March 2026

Really satisfied only drawback was parts were not available straight away

12 March 2026

The team at Blackheath were really helpful and was really good at communicating

11 March 2026

Staff are always friendly and professional

11 March 2026

Service agent Ijah Banton was helpful and concise.

10 March 2026

Quick service, fully explained, no issues.

09 March 2026

Excellent service from Paul and Derek. Both were professional, helpful and kept me well informed throughout. The process was smooth and efficient, and the overall experience was exactly what I expect from BMW.

09 March 2026

After a recall service the car pulled strongly to the right, making it dangerous to drive. After a second service the steering wheel had noticeable friction. It is now being serviced again (third time), meaning I was given an unsafe car twice.

08 March 2026

The level of professionalism.

07 March 2026

Professional service and attention to detail and the way I was treated was exceptional 100% Recommend this dealer!

07 March 2026

Service done was excellent Sohail was very knowledgeable and professional in his manner. Khalid was updating regularly which allowed us to be informed. Both were excellent in their customer service.

07 March 2026

The service personnel was very helpful and engaging ( ijah)

06 March 2026

Courtesy car unavailable for many dates in advance, other than that a satisfactory service experience

05 March 2026

I was given an urgent appointment due to a family emergency.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Hedin Automotive Woolwich BMW

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8126

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8126

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8318 6868

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

020 8318 6868

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

View map