About Your Local BMW Retailer | Hedin Automotive Woolwich

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

264 ratings and 147 comments received in the last 90 days.

09 November 2025

Good customer service!

05 November 2025

For the reasons above

04 November 2025

Completely satisfied. I could not have asked for more. Thanks Lewis

04 November 2025

Very pleased

01 November 2025

Very satisfied with our sales person Robert, helped us thru process . Overall very happy.

25 October 2025

The service we received was one of the best we have ever experienced Process was smooth & professional whilst being personal to us

25 October 2025

A date was sorted for me with help along the way to collect my car that was suitable for me

21 October 2025

The process from start to finish was very straightforward. Lewis gave me all the information required for me to choose the perfect vehicle best suited to me - he was happy to help at all times and I love the fact that he kept me updated at all times!

09 October 2025

Extremely satisfied, everything went smoothly and professionally.

07 October 2025

Completely satisfied. Process was smooth and I was given regular updates prior to delivery.

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06 October 2025

There was a delay in delivery but had frequent update.

06 October 2025

Extremely satisfied with the delivery of my new car, very professional

04 October 2025

Easy process

03 October 2025

Quick, efficient - also being on holiday during this purchase and was easy completing forms remotely!

01 October 2025

This is my 3rd bmw

28 September 2025

As above, everything was perfect. Had a good run through of car. Especially the tech. All set up exactly as I wanted it.

26 September 2025

The car is beautiful.

21 September 2025

Very satisfied. The timing and the date of arrival all went smoothly with making it stress free for us. Couldn't be happier.

10 September 2025

Was greeted with a coffee and hot chocolate. A beautiful bunch of flowers awaited me in the car. 10/10

08 September 2025

Great welcoming, informative, respectful and great communication. The service I received from as remarkable and really let me feel valued I appraise the Service. Thank you so much for the great service

04 September 2025

Polite, communicative, informed

04 September 2025

I really liked the interaction with Lewis

08 November 2025

Everyone i met with was very polite and knowledgeable and gave me unbiased information as to the best course of action.

08 November 2025

Staff we friendly and knowledgeable of what's required to done on my vehicle

08 November 2025

Flawless and personable support from Ijah, very clear with explanations and kept me up to date with the vehicles progress through it's MOT and service. Small touches matter e.g. walking me to the car and complimentary car wash.

08 November 2025

Great customer service & communication. Trusted & quality workmanship

06 November 2025

Satisfactory

05 November 2025

Excellent customer service

04 November 2025

Due to work commitments, my partner handled everything on my behalf. The centre was extremely understanding and ensured the process remained simple and stress-free, without any unnecessary complications.

04 November 2025

I recieved a phone call to say my battery needed changing they also checked the health of my car and noticed another issue with my car which I got fixed

03 November 2025

Really helpful

03 November 2025

As stated all that was required was done, on time and on budget

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02 November 2025

Booked in for winter check up, which was very quick and professional

02 November 2025

Happy

01 November 2025

Communication via WhatsApp was great, service completed on time. Tyler was friendly and helpful.

01 November 2025

I didn't get a telephoned update on repair progress as promised but that was only a relatively small part of the overall experience.

01 November 2025

The customer service was excellent, along with prompt updates and a very cleaned and well presented vehicle after service

31 October 2025

Very professional and clear on diagnosis. Confident with vehicle health checks.

31 October 2025

Great service. But very disappointed to see American Express no longer being accepted, which created friction for me because my only credit card is Amex

28 October 2025

Very nice job

26 October 2025

Fast and efficient. Good loan cars too

26 October 2025

BMW Woolwich is now the ONLY service centre I will use for my car. Well done to the staff, 100% for customer service every time.

25 October 2025

Completely satisfied

23 October 2025

Really satisfied. Hand over of vehicle was excellent and also service was fast anf efficient

23 October 2025

Tanvir got me into a courtesy car and managed to get my car sorted in the same day which was great

23 October 2025

Great customer service and excellent efficiency.

23 October 2025

My car services were done very well and I was given full information about what next to do. The customer service was great and their staff are very knowledgeable

21 October 2025

The person who dealt with me was very polite, explained things well, helped me to finance my service and generally gave me good customer service

20 October 2025

Because I brought the car there in the morning and when I called back at around 3pm I was told the car was ready for pick up. If I didn't call when were you let me know?

20 October 2025

I had a satisfied experience and all questions asked was answered

20 October 2025

I felt reassured all through. The servicing of the car was also completed in a timely manner.

20 October 2025

Well customer service

19 October 2025

Great service

18 October 2025

The issue was resolved and the car is now fixed

18 October 2025

Professional, punctual, welcoming

17 October 2025

Great,fast,efficient and welcoming services from the team.

15 October 2025

No issues whatsoever. Accommodated early arrival and service done in no time

14 October 2025

The job was handled by a professional

14 October 2025

Service was the best

14 October 2025

Was impressed by the service

13 October 2025

I have photos of my cars trip computer before and after the service (outside of Hedin). I was not informed of any

12 October 2025

Not at all

11 October 2025

I don't think they are doing their job properly.

11 October 2025

Excellent customer service

10 October 2025

The one thing I would like to feedback is the cleaning to my vehicle, once the MOT had been completed. I am of the mind that if I look after my car, my car would look after me. The water marks on my windows was not good.

10 October 2025

Completely satisfied

08 October 2025

Overall very good customer service

06 October 2025

Stated problem not resolved. I was promised that I could discuss the problem and demonstrate it in test drive when I collect my car back however this didn't happen as there was no technical staff available during the time

06 October 2025

Efficient process, everything done on time and budget, friendly staff and a high quality wash and vac.

05 October 2025

The staff were friendly, professional, and clearly knew their work well. They explained everything in detail and finished the job quickly. Overall, I'm very satisfied and would definitely return.

03 October 2025

Nice coffee, seriously people couldn't be more helpful.

02 October 2025

Very professional kept me informed

02 October 2025

Timekeeping is referenced as a top priority. My car was brought in for service at 0800am, and before 0930am, I got a call to pick up my vehicle. Fantastic experience.

02 October 2025

My wife's vehicle was in for a recall. Complimentary vehicle health check with full report, advice and price after.

01 October 2025

courteous punctual and knowledgeable service

01 October 2025

The communication around the car servicing was top class and the recommendations by the customer service rep when I collected the car was clear and easy to understand next steps. Great service!

01 October 2025

Customer service was great.

30 September 2025

Easy people to deal with

29 September 2025

Our car was returned to us the same day

29 September 2025

Was looked after by Tanveer, who communicated well, got everything done within the day and kept me informed.

29 September 2025

Service was ok I would prefer a quick drop off with the app or just a key drop

28 September 2025

Sam was an attentive, friendly and efficient person with whom to deal.

28 September 2025

Very helpful

28 September 2025

Joib done professionally, I am completely satisfied

28 September 2025

The repair was competantly carried out.

28 September 2025

Good

27 September 2025

Fast good service.

27 September 2025

The work was carried out in timely manner and the staff were polite and informative

27 September 2025

Great service

24 September 2025

The quality is good, the new BMW app is very good because I can now track my car down. Staff performance is of quality standard.

22 September 2025

Good job done

22 September 2025

Very happy with the service provided by the team, particularly with the service provided by Niran. He has been great on a number of occasions and is one of the reasons I return back to Stephen James / Hedin.

21 September 2025

Easy and convenient

21 September 2025

Work was rushed stil damages on the car. I had to pay even tho the work wasn't done or completed

21 September 2025

After using other service centres I have found that Woolwich is the best.

21 September 2025

Good service and communication

21 September 2025

The technical problem with my car was successfully resolved.

21 September 2025

Everything fine except paying for the service which was a pain as none of the card machines were charged.

20 September 2025

Good efficient service and good customer service.

18 September 2025

got me booked in ASAP

18 September 2025

Dealt wirh the recall I had straight away, with no hassle

17 September 2025

Khalid was incredibly helpful.

17 September 2025

The service video sent is not accesible. The items listed as advisory have no explanation as to what is the implication or window to get them addressed, just how much you expect me to pay. Tyre reported as punctured incorrectly, longer wait than adv

17 September 2025

Tanvir Mohshin was brilliant

17 September 2025

Work done to the highest standard.

15 September 2025

Professional and efficient

15 September 2025

Changed appointment to add wheel alignment.

13 September 2025

My experience at Hedin Automotive Woolwich was excellent from start to finish. I appreciated how smoothly everything was handled, and it was clear that customer satisfaction is a priority for them.

13 September 2025

Super slick transaction

09 September 2025

As above

08 September 2025

I was not happy with the work organisation and information provided. The dealership apologised and discounted £50 but I felt that there is a lack of work organisation and coordination. Having no engineer available to test a pump is not credible.

08 September 2025

The mileage was wrong on my service report. Made two phone calls to the rep to fix it but it wasn't.

08 September 2025

The usual brilliant service (this time from Tyler) with my MOT completed on time while I waited, as promised. Even better, your Technician discovered a screw embedded in a tyre; not punctured, but if not spotted, I'd have been stranded with a flat!

07 September 2025

It's a great experience everyone was nice and polite

06 September 2025

Problem with the car was resolved. Could not have asked for more.

05 September 2025

Very satisfied with the work done

04 September 2025

Professional service

04 September 2025

Good customer service.

04 September 2025

They did what they said they were going to do and respected my time

04 September 2025

Excellent work was carried out to my car with care and the team, were very helpful and great.

03 September 2025

I have received great service with their skills and customer service.

02 September 2025

fast n quick

02 September 2025

Imran was amazing he went above and beyond he is the main reason I wouldn't take my car anywhere else going forward he was so helpful

02 September 2025

Very professional & politeness is always on the cards at bmw

02 September 2025

Good polite communication and service from the service advisor who dealt with me.

01 September 2025

Generally good though person doing initial check in when dropping off car was not very welcoming

30 August 2025

Clearly an unusual and challenging repair. The team in Woolwich led by Paul Dawes attempted this repair finally calling upon Ed Benson as master technician. In addition a future component replacement was spotted and captured as under warranty.

29 August 2025

Easy, smooth and friendly. Loyal customer for many years now.

29 August 2025

Derek and Imran kept in communication

29 August 2025

Good service and finished early.

28 August 2025

Service was impeccable

27 August 2025

On this occasion work I can only complement the work carried out.

27 August 2025

Staff are friendly.

26 August 2025

Upfront cost of an investigation into unknown faults seems high however the actual service by your technician was excellent

24 August 2025

Efficient service

24 August 2025

Proactive service from your service advisers

23 August 2025

They were very nice helpful people

20 August 2025

They also washed and cleaned my car which was much appreciated

19 August 2025

The service work was timely done and I was kept informed throughout the process with call backs etc. In particular, the BMW colleague there Mr Derek went above and beyond with his personal and polite assistance. He is a credit to this branch.

19 August 2025

Car service was okay, but everything else took way too long - waiting times are not acceptable

18 August 2025

I don't know yet because I don't have the car back

17 August 2025

Cleaned my car after the visit really grateful.

17 August 2025

See above

17 August 2025

The fault was rectified and I also received a short video of a general inspection of my car, including checks regarding tyres, brakes, suspension etc. I found this useful.

16 August 2025

Because they are willing to help do the best they can

15 August 2025

As my above answer. Good advice through Bumper system.

15 August 2025

Regardless of if there was in fact an issue with the phone a mobile could have been used or maybe the working reception phone less than 3 meters from their desk. A customer shouldn't chase and the phone issue was surely know about during the day

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Hedin Automotive Woolwich BMW

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8126

Map

Areas served

Woolwich, Blackheath, Plumstead, Erith, Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8126

Map

Areas served

Woolwich, Blackheath, Plumstead, Erith, Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8318 6868

Map

Areas served

Woolwich, Blackheath, Plumstead, Erith, Greenwich

View map

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

020 8318 6868

Map

Areas served

Woolwich, Blackheath, Plumstead, Erith, Greenwich

View map